Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service.  Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Patient Service Coordinator

Hours:8a-4:30p

Location: 5450 Knoll Drive, Columbia, MD 21045

Pay rate: $24 per hour

The Patient Service Coordinator will handle all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounter.  Offers friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience while at Johns Hopkins.  Since most administrative tasks will be expedited with the use of automated scheduling, registration and billing systems, the patient coordinator will need to be proficient on the appropriate computer systems.

• Provide friendly, courteous and confidential assistance to patients and their family members/representatives.
• Follow HIPPA guidelines at all times.
• Use EPIC system for patient registration, scheduling, check-in, check-out, processing referrals and to communicate patient messages to providers. Input insurance information accurately.
• Handling in-basket messages sent to the Front Desk Pool and in a timely fashion.
• Check Right-fax and forward to proper provider/staff. Send faxes through Right-fax. Scan appropriate faxes into patient record in Epic.
• Schedule pre-op appointments and make sure the orders from referring providers have been received.
• Fill vacant appointment slots due to cancellations.
• Verify Medical Assistance eligibility via the Electronic Verification System (EVS).
• Verify all other insurances using RTE in EPIC.
• Check eligibility for grant patients prior to arriving patient for visit.

Minimum of High school diploma or equivalent required.

Knowledge of business, insurance and/or medical terminology and an excellent command of English grammar and spelling.

EPIC Certification through Johns Hopkins training will be required prior to starting the temporary assignment.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.