Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service.  Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Monday through Friday 8a-5p

Receive inbound contacts (calls, internal and external referrals, emails, faxes, in-baskets, etc.) from patients, patient contacts and physician offices requesting services within JHMI. Place outbound calls to initiate services within JHMI. Coordinate complex appointment scheduling of consults, return visits, and ancillary services required for assigned specialty services within the department. Maintaining patient demographic and insurance pre-registration information in appropriate department scheduling system(s) (OCIS, MOSAIQ or Epic). Document patient encounters utilizing CMS. Provide patients with information on physicians, billing and costs, directions to locations and educational materials.  Answers patients or physicians’ questions. Interviews callers to obtain full understanding of what information or services that are being requested. Initiate MyChart sign-up. Provide high quality customer service on every call. Promote teamwork and call center success. Occasionally expected to train new hires regarding department processes and protocols. Depending on staffing and call volume, may be required to cross train to other departments to assist with patient calls. Responsible for satisfying the customer and maintaining the image of JHM.

High School diploma or GED required. 

Knowledge of medical and insurance terminology, medical insurance plans, billing, regulations, especially managed care plans

Microsoft Word, Microsoft Excel and other applications

Knowledge of Epic applications (CRM, Workqueues, Decision Trees, Scanning Tool) .

Certification on host systems Epic, OCIS, MOSAIC

Two years of college preferred.  

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.