Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service.  Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Monday through Friday 8:30a-5p

Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within JHMI. Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the department, maintaining patient demographic and insurance pre-registration information in appropriate department scheduling system(s) (Meditech, IDX, OCIS, MOSAIQ or EPIC).  Provide patients with information on physicians, directions to locations and educational materials.  Answer patients or physicians questions. Interviews callers to obtain full understanding of what information is being requested.  Provide high quality customer service on every call.  Promote teamwork and call center success.  Responsible for satisfying the customer and maintaining the image of JHM.

Team-oriented, detail-oriented, multi-tasking, excellent customer service, good in high-stress environments, able to de-escalate. 

Minimum of High school diploma or equivalent required.

Requires a minimum of two years related of experience in medical office, hospital, medical call center or similar customer service environment.

Requires working knowledge of effective interpersonal communication and service excellence. Requires working knowledge of PC Word processing, PC spreadsheets and applications.   Certification on host systems EPIC, Meditech, OCIS, MOSAIC and IDX as appropriate within introductory period.  Requires proficiency on multi-line phone or ACD or similar system, copier, fax machine, calculator, information applications (scheduling, registration, referral management, etc.) and any other technology applications required for the position (electronic insurance verification, email, etc.) Must meet call performance, schedule adherence, data accuracy and quality standards.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.