Intrastaff

  • Call Center Representative

    Job Locations US-MD-Baltimore
    Job ID
    2018-1673
    Facility
    Johns Hopkins - Keswick
    Category
    Support Services (Services/Trades)
    Type
    Temporary Full Time
  • Overview

    Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service.  Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

     

    Triage calls related to accounting, tax or finance. Transfer calls to the appropriate staff. Answer general questions as appropriate.

    Responsibilities

    Receive inbound contacts (calls, emails, faxes, etc.) from clients requesting services within JHMI.

     

    Provide high quality customer service on every call. 

     

    Responsible for satisfying the customer and maintaining the image of JHM.

     

    Must meet call performance, schedule adherence, data accuracy and quality standards.

    Qualifications

    High school diploma or GED required. Minimum of two years of college preferred.

     

    Proficiency on multi-line phone or ACD or similar system, copier, fax machine, calculator, information applications (scheduling, registration, referral management, etc.) and any other technology applications required for the position (electronic insurance verification, email, etc.) highly preferred.

     

    Require excellent verbal and written communication, professional telephone manner, interviewing

    and interpersonal skills to interact with patients, families, members of the health care team and

    external agencies. 

     

    Requires ability to work with diverse people and deal effectively with angry and/or upset customers.

     

     

    Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

     

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