Intrastaff

  • International Care Coordinator

    Job Locations US-MD-Baltimore
    Job ID
    2018-1631
    Facility
    Johns Hopkins International
    Category
    Non-Clinical Professional
    Type
    Temporary Part-Time
  • Overview

    Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service.  Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

     

     

    Responsibilities

    Under the supervision of the Regional Administrator of International Operations, the International Care Coordinator maintains an active role within the division to seamlessly coordinate the medical care for international patients referred to Johns Hopkins Medicine International.  As a facilitator between international patients and the Johns Hopkins Medical Institutions, this role coordinates various aspects of patient care during the inpatient or outpatient stay by adequately assessing patient and family needs. Position demands a highly customer service oriented, knowledgeable and culturally sensitive professional to quickly and successfully manage requests from patients, physicians and clients, while maintaining hospital policies.   Working to develop, manage and sustain strong relationships with a target customer base, which includes international patients, physicians and various referral sources, and oversee the management of patient referrals are primary responsibility of this position.  Additionally, these responsibilities include ensuring all appropriate appointments, treatment, medications, equipment and general care, recommended by the treating clinical team, are in place, and verifying financial viability of self pay, insurance and embassy patients. This position also serves as a medical interpreter for foreign-language patients and translates documents such as educational materials, articles, and correspondence as requested.  Position required a highly engaged, self-motivated individual that requires little supervision and exemplifies service excellence in all encounters.

    Qualifications

    BA or BS in healthcare, marketing or related field required.

    Bilingual in Arabic and English.

    • Knowledge of cultural standards and customs of the international region from which their patients originate.
    • Knowledge general hospital policies and procedures, as well as diagnostic and therapeutic procedures.
    • Knowledge of medical terminology and anatomy required.
    • Working knowledge medical specialties/ sub specialties
    • Knowledge of healthcare marketing principles
    • General understanding of database management preferred

     

     

    Johns Hopkins Health System and its affiliates are an Equal Opportunity/ Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

     

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