Intrastaff

  • Patient Service Coordinator

    Job Locations US-FL-St. Petersburg
    Job ID
    2018-1516
    Facility
    Johns Hopkins All Children's Hospital
    Category
    Administrative/Clerical
    Type
    Temporary Full Time
  • Overview

    Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service.  Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

     

    The Patient Service Coordinator will handle all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounter.  Offers friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience while at Johns Hopkins All Children's Hospital.  Since most administrative tasks will be expedited with the use of automated scheduling, registration and billing systems, the patient coordinator will need to be proficient on the appropriate computer systems.

     

    Responsibilities

    • Greets patients, answers telephone calls, and has interactions with patients to enhances the customer experience
    • Pulls, controls and files patient charts to facilitate the availability of timely medical information and protects a patient's privacy
    • Schedules and pre-registers patients following established policies and procedures to ensure accuracy
    • Assists in the completion of eligibility and authorizations to ensure patients are financially cleared prior to service delivery
    • Accurately checks-in patients following established processes while maximizing efficacy to facilitate seamless throughput to the next step of a patients visit
    • Checks out patients including scheduling follow-up appointments and ancillary procedures across multiple services to support continuity of patient care
    • Enters charges, collects payment and handles cash following established procedures to support revenue cycle processes
    • Follows organizational policies and procedures that support job responsibilities to work across multiple departments

    Qualifications

    • High School Diploma/ GED
    • 1 year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital or other equivalent healthcare setting
    • Knowledge of healthcare business office procedures including: registration, scheduling, medical record management, insurance
    • Skilled in greeting patients and answering telephones in a pleasant and helpful manner, speaking clearly and concisely

     

    Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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